Documentation

User Guide

Learn how to use every major tool, organize daily care, and keep your plants, plans, reminders, and history connected.

Step 1 — Unlock the App

1

Get your access code

After purchasing the digital pass, your access code is sent to the checkout email. Nothing is shipped. The 90-day period begins when Stripe confirms payment, not when you first open the app. The code looks like PLANT-XXXX-XXXX.

2

Activate your code in My Profile

Open My Profile and go to the access section. Type or paste your code and select Activate or Verify. Once validated, every tool unlocks and the app displays your AI Care Credit balance. Smart Product Guide is tracked separately.

3

Access granted

The app unlocks immediately and creates a secure session in this browser, so you do not need to enter the code on every page. Keep the code for recovery or a new device.

No code yet? View the digital passes — one-time payment, 90 days from confirmed payment, no subscription or automatic renewal.
Before You Buy or Activate

A digital 90-day pass with fixed AI credits — no subscription.

One payment starts a 90-day access period when Stripe confirms the purchase or renewal. Nothing is shipped, and renewal is always manual.

All tools are included

Use the 9 care tools, Plant ID, Photo Diagnosis, Today, saved plants and plans, journals, reminders, AI Help, Smart Product Guide, and all 11 languages.

1 new AI result = 1 credit

Each successful new Generator result, Plant ID, Photo Diagnosis, or separate Recovery Plan uses 1 AI Care Credit. A requested second photo within the same diagnosis is included in that diagnosis credit. Failed technical requests do not use a credit, and unused credits expire with the pass.

Saved content does not use credits

Opening, searching, saving, renaming, exporting, organizing, or deleting saved content does not use an AI Care Credit.

Digital product · one-time payment

You receive app access and an access code; no physical item is mailed. There are no recurring charges or automatic renewals.

After the 90 days

When the pass expires, new AI results, creation, editing, care logging, AI Help, and activation of new reminders are paused. Saved content remains available in read-only Archive Mode for viewing, export, deletion, and renewal for up to 180 days after expiration. Renew with the same code before the retention deadline to keep the saved content connected.

Smart Product Guide is separate

Smart Product Guide includes up to 300 guides per active pass. It has its own allowance and never reduces your AI Care Credit balance.

Install the App on Your Phone

Add AI Plant Care to your home screen and use it like a native app — no download required.

iPhone (Safari)

1

Open the app in Safari — not Chrome or Firefox.

2

Tap the Share button at the bottom of the screen.

3

Scroll down and tap Add to Home Screen.

4

Tap Add. The icon appears on your home screen.

Android (Chrome)

1

Open the app in Chrome.

2

Tap the three-dot menu ⋮ in the top right corner.

3

Tap Add to Home Screen or Install App.

4

Tap Add or Install to confirm.

Once installed, the app opens full screen without browser bars — just like a native app. Your access code and all saved data remain available.

Step 2 — Create Your Profile

Your profile helps the AI personalize every recommendation.

1

Set your experience level

Choose Beginner, Intermediate, or Advanced. This helps the AI explain things at the right level of detail for you.

2

Describe your home environment

Select your home type (dry, humid, air-conditioned), plant location (indoor, balcony, office), and pet situation. This shapes how the AI frames care advice.

3

Save your profile

Click Save Profile. The more detail you provide, the more accurate and actionable your results will be.

You can update your profile at any time. Changes apply from your next AI generation.

Step 3 — Describe Your Plant

The more detail you provide, the more accurate your results.

1

Enter the plant name

Type the common name — for example: Monstera, Peace Lily, Snake Plant, Pothos, Orchid. A scientific name is optional but improves accuracy.

2

Describe the pot and soil

Select your pot type (plastic, terracotta, ceramic), whether it has drainage holes, and the potting mix. These are key for accurate watering advice.

3

Set light and watering habits

Select the light your plant receives (low, medium indirect, bright indirect, direct sun) and how often you currently water it.

4

Set the current status

Is the plant healthy, declining, recovering, or under pest treatment? This helps the AI prioritize urgent recommendations.

You can have different plant profiles for each plant. Save each one individually from the My Plants page.

Step 4 — Generate a Personalized Result

1

Choose an AI tool

The Generator includes 9 AI tools: Basic Care Plan, Watering Plan, Fertilizing Plan, Repotting Guide, Propagation Guide, Pet Safety Check, Problem Diagnosis, Care Calendar, and Plant Finder. Photo Diagnosis and Plant ID are separate photo tools.

2

Click Generate

The AI creates your personalized plan in about 10–20 seconds. You'll see a loading indicator while it works.

3

Review your results

The result appears in clear, organized sections based on the tool selected. Review the recommendations carefully. The complete result is saved automatically to My Plans.

Each successful new Generator result, Plant ID, Photo Diagnosis, or separate Recovery Plan uses 1 AI Care Credit. A requested second photo within the same diagnosis is included in that diagnosis credit. Failed technical requests do not use a credit, and unused credits expire with the pass.

Step 5 — Diagnose a Plant Problem

1

Select Problem Diagnosis

Choose Problem Diagnosis from the generator. This activates a specialized symptom form.

2

Describe the problem or upload a photo

You can upload a photo of the affected plant directly in the Generator, or go to the dedicated Diagnose page to use Photo Diagnosis. Alternatively, select symptoms from the list and add any notes about what you observe.

3

Answer the diagnosis questions

Provide additional context: when it started, which leaves are affected, soil condition, whether you've checked the roots, and any recent changes.

4

Review the diagnosis

The AI returns: Likely Causes, What to Check First, Immediate Action Today, a 7-Day Recovery Plan, Mistakes to Avoid, and When to Worry.

The more symptoms and context you provide, the more targeted the diagnosis will be. Don't skip the recent changes field — repotting, fertilizing, or moving a plant are common hidden causes.

Step 6 — Manage Saved Results and Plants

1

Automatic result saving

Every completed Generator result is saved automatically to My Plans and linked to your access code. You do not need to press a separate Save Plan button.

2

Add a plant to My Plants

After a Generator, Photo Diagnosis, or Plant ID result, choose Save Plant to add the profile to My Plants. Saved plants receive their own Journal, care history, notes, photos, reminders, and linked plans. Saving a plant does not use an AI Care Credit.

3

Open and organize My Plans

Open My Plans to review, organize, rename, or delete saved results. They remain connected to your access code and load when you activate that code on another device.

Photo Diagnosis — Upload a Photo of Your Plant

Photo Diagnosis is a separate page that lets you upload a photo and receive an instant clinical diagnosis — no text forms needed.

1

Go to the Diagnose page

Click Diagnose in the top navigation or the bottom menu. The page is available to any user with an active access code.

2

Upload your photo

Tap the upload zone or drag a photo directly onto it. JPG, PNG, and WebP are supported up to 8MB. The photo is automatically compressed before sending. For best results, photograph in natural daylight and make sure the affected area is clearly visible.

3

Add an optional note

You can add a short note describing what you observe — when it started, whether the soil is dry, if you recently repotted, etc. You can also type the plant name if you know it. Both are optional but improve the result.

4

Read your diagnosis

Photo Diagnosis analyzes the uploaded plant photo, an optional second photo, the plant name, and your note to return the likely issue, likely cause, immediate steps, a 7-day rescue guide, and actions to avoid. The diagnosis uses 1 AI Care Credit in total, including a requested second photo. From the result, you can generate a separate 14-day Recovery Plan for 1 additional credit and then choose Save Plan.

Each photo diagnosis uses 1 AI Care Credit. Your last 50 results and compressed thumbnails are saved to your account, linked to your access code, and available across devices. The full original photo is not stored.

Plant ID — Identify Any Plant by Photo

Don't know what plant you have? Plant ID identifies the species from a photo and gives you a complete care profile — plus a one-click link to generate a full care plan.

1

Go to the Plant ID page

Click Plant ID in the top navigation or the mobile menu. The feature is available to all users with an active access code.

2

Upload a clear photo of the plant

A photo showing the full plant or a clear view of its leaves and structure gives the best results. Avoid extreme close-ups that only show a single leaf segment. Good lighting is essential for accurate identification.

3

Review your identification

The result shows: common name, scientific name, botanical family, confidence level (high, medium, or low), origin and habitat, a quick care profile with 6 key parameters, the 3 most common problems for that species, and a pet safety statement. Plant ID also performs a two-phase health scan: after identifying the species, it analyzes the plant’s visible condition and flags any signs of stress or disease detected in the photo.

4

Generate a full care plan in one click

At the bottom of the result, click Generate Full Care Plan. The app automatically navigates to the Generator with your plant name pre-filled. Simply choose your plan type and click Generate — no typing needed.

Plant ID uses 1 AI Care Credit per identification. Your last 50 results and compressed thumbnails are linked to your access code and available across devices. The full original photo is not stored.

Plant Journal & Care Log

The journal is your personal care diary for each plant. Open it to view the plant profile, log care events, and write notes.

1

Open a plant's journal

Go to My Plants and open any plant card, then tap View Journal. The journal shows your plant's bio, botanical details, and active care reminders.

2

Log a care event

In the Care Log section, tap Log Care. Select the action — watering, fertilizing, repotting, or pruning — and add an optional note. The entry is saved with a timestamp and linked to your access code.

3

Write a diary note

In the journal notes area, write any free-form observation — how the plant looks, what you changed, or anything you want to remember. Notes are private and saved to your account.

All journal entries are stored on the server and accessible from any device. There is no limit to how many entries you can log per plant.

Email Reminders & Calendar Export

How do email reminders work? Can I export a Care Calendar to my calendar app?

1

Activate a reminder

Add or update the reminder email in My Profile, then open a plant’s Journal and activate Care Reminders for that plant. Email summaries are sent when a soil review, fertilization, or repotting task is due. Watering reminders ask you to inspect the soil and record dry, slightly dry, moist, or wet; they do not tell you to water automatically. You can deactivate reminders from the Journal. The reminder email is not used for marketing.

2

Can I export a Care Calendar to my calendar app?

Yes. Choose Care Calendar in the Generator, create a weekly or monthly result, and use the calendar download button to obtain a .ics file. Import that file into Google Calendar, Apple Calendar, Outlook, or another compatible app. This is a one-time export of the generated Care Calendar, not a live synchronization with email reminders.

A reminder is an observation prompt—not proof that the plant needs water.

Today — Your Daily Care Dashboard

Today shows which saved plants need attention and helps you record routine care without opening each journal.

1

Review today’s priorities

Plants are organized into overdue tasks, tasks due today, and plants with no action currently needed.

2

Check the soil before watering

When a soil review is due, select Check soil and record dry, slightly dry, moist, or wet. Only mark that you watered when you actually decided to water after checking the plant and substrate.

3

Keep the dashboard current

After you complete a task, the plant moves automatically to the correct group based on its next scheduled care date.

A reminder is an observation prompt—not proof that the plant needs water.

AI Help — Your In-App Assistant

Use separate chat modes for plant questions and app support, with responses in your selected language.

1

Open AI Help

Open AI Help from the navigation menu and choose the chat that matches your need: plant assistance or app support.

2

Ask your question

Ask in plain language. The assistant keeps the context of the current conversation and displays the remaining message allowance inside the chat.

3

Use Contact for human review

For payment, access-code, account, or technical issues that require a person to investigate, send the details through the Contact page.

AI Help does not use AI Care Credits. Without a pass, visitors can ask 5 free plant questions; app support allows up to 5 messages per session; an active pass includes up to 300 AI Help messages.

Adaptive soil-review reminders

Today and Journal use a next soil-review date that learns from real care events instead of repeating a fixed watering command.

1

When a soil review is due, select Check soil and record dry, slightly dry, moist, or wet.

2

Only mark that you watered when you actually decided to water after checking the plant and substrate.

3

Read the explanation to see which conditions moved the next review earlier or later.

4

Set a 1–90 day manual interval when you prefer full control, then choose Resume adaptive schedule to return.

A reminder is an observation prompt—not proof that the plant needs water.

Organize plants by room or space

Rooms help larger collections reuse shared context without changing any plant’s individual care profile.

1

Create a space

In My Plants, select Spaces. Add a name such as Living Room, Balcony, or Office, plus optional shared light and general indoor conditions.

2

Assign plants

Edit any saved plant and choose the room or space. The assignment is optional and older plants remain fully compatible.

3

Filter and review

Use the space filter to show only plants in one room. The summary displays the number of plants, shared light, and general conditions.

Fast Help for Payment and Photo Errors

Use these safe recovery steps before contacting support. They solve the two most common urgent problems without sharing sensitive information.

Payment completed, but no access code

  1. Return to the success page opened after Stripe checkout. Select Check Again and allow the payment, code, and email status to update.
  2. If the code is visible, select Resend Access Email. The copy is sent only to the email used at checkout. Also check spam or junk.
  3. If the success page is no longer available, use the code recovery page with the purchase email.
  4. If recovery does not find the purchase, open Contact Support and provide the purchase email, approximate purchase date and time, plan name, and the safe PC-XXXX-XXXX reference shown on the success page.

Photo upload, Plant ID, or Photo Diagnosis error

  1. Use JPG, PNG, or WebP under 8MB. Choose a clear image and confirm that the internet connection is stable.
  2. Reload the page once and retry with a different photo. A failed technical request should not use an AI Care Credit.
  3. If the error repeats, copy the complete ERR-YYYYMMDD-XXXXXXXXXXXX reference displayed by the app.
  4. Open Contact Support and provide the Error ID, feature used (Plant ID or Photo Diagnosis), approximate time, device/browser, file type, and approximate file size.
Share only safe diagnostic details
Never send a card number, password, full access code, Stripe Checkout Session ID, full success-page URL, API key, or private plant photo. Support can investigate with the purchase email plus a PC-… or ERR-… reference.

Step 7 — Find A Plant For Your Space

Discover the right plant for your home.

1

Select Plant Finder

Plant Finder is different from all other plan types — it helps you discover a new plant, not care for an existing one. No plant name is needed.

2

Describe your space

Select the room, available light, how often you want to care for a plant, whether you have pets, and your preferred style.

3

Get your recommendations

The AI recommends 3 plants that fit your space, with details on care difficulty, light needs, watering, and pet safety.

Once you choose a plant from the recommendations, return to the Generator and create a full plan for it with Basic Care Plan.

Step 8 — Renew Your Pass

1

Go to the Plans page

Click View Plans in the navigation or go to plans.php directly.

2

Enter your existing code

Scroll to the Renew Your Pass section. Enter your current access code to see your pass status.

3

Choose a plan and pay

Select a plan and complete payment through Stripe. Confirmation starts a fresh 90-day period and resets the AI Care Credit balance to the selected plan. Unused credits do not roll over. Use the same code so retained saved content stays connected.

Your access code is linked to all your data. If you ever need a new code for security reasons, contact us — we can transfer all your data to a new code without losing anything.
After expiration, saved content enters read-only Archive Mode and remains available for viewing, export, deletion, and renewal for up to 180 days. New AI results and editing are paused. Renew or recover the same code before the retention deadline; after that window, remaining app content may be permanently deleted.
Lost your access code? Go to the code recovery page, enter the email used for the purchase, and follow the instructions shown. If the email is not recognized, use the Contact page.

Tips for Best Results

Be specific with pot and soil details

Drainage holes, pot material, and soil type are the most influential factors in watering recommendations.

Don't skip the watering frequency field

Your current watering habit — even if it's wrong — helps the AI understand the situation and correct it.

For diagnosis, select all applicable symptoms

Multiple symptoms together give the AI much better signal. Don't hold back details.

Add your region

If you mention your region or country in your profile, the AI can take seasonality into account.

Always read the disclaimer section

The AI uses careful language because plants vary. Use the plan as a starting guide and observe your plant closely.

Review your automatically saved results

Generated results are saved automatically in My Plans. Rename or organize important results so they are easier to find later.

Still need help?

Use AI Help for immediate plant or app questions. Use Contact Support for account, payment, access-code, or technical issues that require human review.

AI Help Contact Support